Shipping policy

1. Overview

Thank you for shopping with Mole Luxe. This Shipping Policy outlines important information regarding the processing, shipment, and delivery of your orders. By placing an order on our website, you agree to the terms set forth in this policy.

Mole Luxe is operated by HASDEMIR LTD, a company registered in England and Wales. Our registered office is located at Suite 10841, 5 Brayford Square, London, United Kingdom, E1 0SG.

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive an email notification with your tracking information. Please allow up to 24 hours for tracking details to become active.

During peak seasons (e.g., holidays, sales events), processing times may be slightly extended. We appreciate your patience and will always communicate any significant delays via email.

3. Shipping Timeframes

We ship worldwide. Our products are dispatched directly from our manufacturing and fulfilment partners. Estimated delivery timeframes are as follows:

- United Kingdom: 10–18 business days

- Europe (EU & Non-EU): 12–20 business days

- United States & Canada: 10–18 business days

- Australia & New Zealand: 12–20 business days

- Rest of the World: 14–25 business days

Please note that these are estimated timeframes and are not guaranteed. Delivery times may vary due to customs clearance, local postal service conditions, or other factors beyond our control. Business days refer to Monday through Friday, excluding public holidays in the country of origin.

4. Shipping Costs

At Mole Luxe, we believe that great products should reach you without any extra burden. That's why we offer free shipping on all orders, worldwide — no minimum spend, no hidden fees. The price you see at checkout is the final price you pay.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by visiting our website or contacting our customer support team.

Please note that tracking information may not update immediately after dispatch. In some cases, tracking updates can take up to 5 business days to appear in the carrier's system.

6. Customs, Duties & Import Taxes

Your order may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are determined by your local customs authority and are entirely beyond our control. Any customs duties or import taxes that may apply are the sole responsibility of the customer. We recommend checking with your local customs office before placing your order.

7. Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. If you notice an error after placing your order, please contact us immediately at contact@moleluxe.com. We will do our best to update the address before dispatch, but we cannot guarantee changes can be made once an order has been processed.

8. Lost, Stolen or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 30 days of the estimated delivery date at contact@moleluxe.com with your order number and a description of the issue. We will investigate and work to provide a satisfactory resolution, which may include a replacement or refund.

Please note that Mole Luxe is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. In such cases, we recommend contacting your local post office or carrier directly.

9. Shipping Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to factors outside of our control, including customs clearance delays, national holidays, extreme weather conditions, high volume periods, or carrier operational issues. In the event of a significant delay, we will notify you by email as soon as possible.

10. Multiple Item Orders

If you order multiple items, they may be shipped in separate packages from different fulfilment locations. In this case, you will receive separate tracking numbers for each shipment, and individual items may arrive on different dates.

11. Contact Us

If you have any questions regarding your shipment, please contact our customer support team:

Company: HASDEMIR LTD (trading as Mole Luxe) Address: Suite 10841, 5 Brayford Square, London, United Kingdom, E1 0SG Email: contact@moleluxe.com